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Customer Care

Technical Help

Shopping Technical Help

Technical Help

Our website is best viewed with the latest versions of the major browsers. Make sure that you have installed the most updated versions of the browsers that you most frequently use.

If you experience navigation problems, we suggest that you:

  • Eliminate any Cookies and Temporary Files from your computer
  • Check that Javascript is enabled

If the problem persists, please contact us with the following details:

  • Your operating system (Windows Vista, Mac OS X, etc.)
  • Internet browser and version (Internet Explorer 9, Firefox, Safari,...)
  • The URL that you were trying to access (for example, www.valentino.com)

Until an order is concluded, items added to your Bag remain available on the website and can therefore be purchased by other customers. If this should happen before you complete your order, you will receive a notification that the items are no longer available.