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WHY HAVE ITEMS THAT I ADDED TO MY BAG DISAPPEARED?
Until an order is concluded, items added to your Bag remain available on the website and can therefore be purchased by other customers. If this should happen before you complete your order, you will receive a notification that the items are no longer available.
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Any violation of the obligations set out therein will be prosecuted.
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PLACE YOUR EXCHANGE ORDER
You can select the items you wish to receive in exchange for your return.
SIZE AVAILABILITY NOTIFICATION SERVICE
This item is currently unavailable.
Enter your email and we will notify you if the product returns back in stock.
SIZE AVAILABILITY NOTIFICATION SERVICE
We will send you an email if the item is back in stock.
SIZE AVAILABILITY NOTIFICATION SERVICE
System error
We are sorry, at the moment we were unable to fulfill your request. You can contact our customer service for more support.
Check availability in boutique
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We have just sent you an email with the details of the item you would like to reserve. A member of our staff will contact you shortly.
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PRE-ORDER
Items you pre-order are reserved for you, and will be shipped out as soon as they are available. You can find the estimated shipping date in the item page and in your order details.
If you order products that are already in stock together with pre-order items, they will be shipped in separate packages.
The total of the pre-order items will be charged on your chosen payment method after you order in placed. Cash on delivery is not available for pre-order items.
PRE-ORDERS
Items you pre-order are reserved for you, and will be shipped out as soon as they are available. You can find the estimated shipping date in the item page and in your order details.
If you order products that are already in stock together with pre-order items, they will be shipped in separate packages.
The total of the pre-order items will be charged on your chosen payment method after you order in placed.
Product no longer available
We are sorry to inform you that the selected product is out of stock. The product may be available again, you can add it to your wishlist.
Pay securely with
After clicking the “Buy with ApplePay” button, you will be redirected to ApplePay to complete your purchase securely.
SYSTEM ERROR
We are sorry, we are unable to fulfill your request at the moment. Please try again later or click the “GO TO CHECKOUT” button to complete your purchase securely.
Pay securely with
After clicking the “PayPal” button, you will be redirected to PayPal to complete your purchase securely.
Please note that Gift options and Pick Up in Boutique are not offered in the PayPal Express Checkout.
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PACKAGING GUIDE
PRIVACY POLICY
Welcome to the VALENTINO S.p.A. and VALENTINO USA Inc. (together, “VALENTINO”, “we”, “us”, “our”) website, located at www.valentino.com/us (the “Website”).
The VALENTINO Group (the collective corporate entity comprising VALENTINO S.p.A. and VALENTINO USA Inc.) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (the “Policy”).
The Policy describes our practices for collecting, using, maintaining, protecting, and disclosing that information when you:
access and visit the Website, even if you do not purchase the products sold on it;
send or receive emails, texts and other electronic messages between you and us (“Electronic Communications”);
visit and interact with us at our Stores; or
submit an application for employment with us through the Website.
This Policy does not apply to information collected by:
us through any other means, including on any other website operated by us or any third party; or
any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Website.
Please also read the Terms and Conditions of Use, as they contain important information about the security systems used by the Website.
Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website, and/or interact with us at our Stores, and/or exchange Electronic Communications. By accessing or using this Website interacting with us at our Stores, or otherwise interacting with us as provided in this Policy, you agree to this use and handling of the data. This Policy may change from time to time (see ‘18. CHANGES TO OUR PRIVACY POLICY’), so we encourage you to review it regularly. Your continued use of this Website after we make changes is deemed to be acceptance of those changes.
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WAREHOUSE CLOSURES
Shipping and/or delivery will not be available on the following days.
*Orders can be placed 24 hours a day, 7 days a week.
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