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Customer Care

Return Policy

Returns and Refunds Return Policy

Return Policy

You can return any item purchased on Valentino.com within 20 days of the delivery date. Here’s how:

  1. Fill out the Return Form by entering the Order Number present in the Shipping Confirmation email of the item(s) you wish to return or in the "Orders" section of the My Account area.
  2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
  3. Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

All Fragrance sales are final, no returns will be accepted.

For further information on the conditions for exercising your right to return, please see the Legal Area.

You can check the status of your return at any time on the Follow your Return page.

If you have lost the pre-paid return label please contact us.

You can certainly use a different courier than the one that delivered the package. Please send the return to the following address: 

FASHION LOGISTICS INC.
RETURNS VUSA DEPARTMENT
621 US Highway 46 West
Hasbrouck Heights 07604
USA

If you use your own return method, no return fee will be deducted from your refund.

Keep in mind that if you do not use our return label, Valentino is not responsible for any theft or loss during transport; therefore, we suggest you choose a trackable shipping service. 
If you use your own return method, no return fee will be deducted from your refund.

Sure, you can use the same box and pre-paid label.

A return fee will only be deducted on the UPS Return Label used for shipping.

You can find more information about our return procedures on the Return Policy page.

We are glad you have decided to keep your purchase. Don't worry, you don't have to do anything and there is no need to contact us.

Please note that the right of withdrawal is expressly excluded for customised items, in accordance with the provisions under Art. 59 paragraph 1 letter c) of the Consumer Code and with Valentino’s Terms and Conditions of Sale. Once the relative purchase order is sent to and accepted by Valentino, the customisation may no longer be changed, no returns and/or refunds are possible and the customised items cannot be replaced.