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PRIVACY POLICY

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Welcome to the VALENTINO S.p.A. website, located at www.valentino.com/us (the “Website”).

 

VALENTINO S.p.A.  ("Company" or "we") respects your privacy and is committed to protecting it through our compliance with this policy.

 

Please read this Privacy Policy carefully, as it applies every time you access the Website, even if you do not purchase the products sold on it. Please also read the General Terms and Conditions of Use , as they contain important information about the security systems used by the Website.

 

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the “Website” and our practices for collecting, using, maintaining, protecting, and disclosing that information.

 

Please note that while the Website is managed directly by Valentino S.p.A. (“VALENTINO”).

VALENTINO USA Inc. (“VALENTINO USA”), is directly responsible for U.S. sales and transactions through the Website (the “E-Store” or “Online Store”).  VALENTINO S.p.A., will coordinate with VALENTINO USA in order to provide customers with the best service and the best online shopping experience.

 

This Privacy Policy is governed: a) by Italian law and in particular by the Code on the Protection of Personal Data (Legislative Decree no.196 of 30 June 2003) and the Act on the Protection of Personal Information (Act No. 57 of May 30, 2003).; and b) by the California Consumer Privacy Act. US customers should read the sections below which pertain to VALENTINO USA, as these contain important information related to the United States. 

 

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. 

Who Collects Data

With reference to the processing of data collected and processed through the Website, you are informed that:

 
  • VALENTINO S.p.A. (hereinafter also just “VALENTINO”) is the autonomous controller of the processing of personal data of users who visit the Website, including browsing data, marketing data and profiling.
 
  • VALENTINO S.p.A. and VALENTINO USA Inc. (hereinafter also just “VALENTINO COMPANIES”) are joint controllers of the data processing connected and correlated to the sales made through the E-Store within the Website and to the related pre and post-sales support activities. 

 

Below you will find more information on how we process  and collect data on the Website.

 

VALENTINO S.p.A.’s Privacy Policy as Controller

 
 
1. Data Controller 

 
The Data Controller for the activities specified below is VALENTINO S.p.A. with registered office at Via Turati 16/18, 20121 Milano, Italy.

 

2. Information and Contact Information for the Data Protection Officer

 
VALENTINO has appointed its own Data Protection Officer (or "DPO") who can be contacted by sending an email to the following address: privacy@valentino.com

3. Types of Data We Collect

 
Different types of personal data are collected and processed through the Website, for different purposes and in different ways. Including:  
(a) personal data related to browsing, processed both to allow the Website to function properly, to manage the delivery of messages relating to purchases and shopping cart, and to allow the management of contractual relationships with third parties related to sales activities, and for marketing purposes. In this regard, we invite you to read the "Cookie Policy" in the Legal Area of the Site. 

 

(b) personal data provided voluntarily by the user (e-mail address, personal data, passwords), or otherwise lawfully acquired by the Website; this also includes data collected when the user contacts customer care by phone (it should be noted, in this regard, that upon explicit consent given by the user at the beginning of the phone call, the call may be recorded to enable Valentino to monitor its service offered to  customers and to prove the consents required during the client registration by phone)  or email, to meet the user's requests and offer the services, assistance and information requested about the products and other enquires about our brand  and products(c) with the express consent of the user, VALENTINO may process the user's personal data for marketing purposes, i.e. to send the user (both means both physical and electronic) information and updates on products, sales, promotional campaigns, events and other initiatives promoted by VALENTINO or to request that the user provide information about customer satisfaction and usability of the Website as well as messages aimed at ending unfinished purchased (reminders about products viewed and abandoned cart).

Please note that registration and access through social network profiles involves the disclosure of data (First and last name, email and any other data relating to the user and present on the social network) by the social network. This data, as well as browsing data collected using cookies, will complement and enhance your profile and your customer record in order to allow VALENTINO to know you better. This will only occur if you have previously accepted the disclosure of some of your data by the social media platform during the use of the registration function through a social network login and/or if you have authorized the use of analytical and marketing cookies through the methods present on the Website. In some cases, social media also requests some feedback and information about the use of log-in. For more information please refer to the relevant privacy documentation on the social media network;  

 

(d) with the express consent of the user, VALENTINO may also process the user's personal data for the purpose of studying shopping habits and choices in order to create products and initiatives more in line with the tastes and demands of its customers. In lack of consent, VALENTINO will use for the analysis only non-identifiable information, to proceed only to aggregate market and product analysis.

 
 
With the exception of browsing data, which is covered by the Cookie Policy, personal data processing is based on: 

 
1. the user's consent, if any, for the purposes referred to in in paragraph c) and d) (marketing and study of habits); 

2. the legitimate interest of both VALENTINO in providing the services of the Website and of the user in browsing the Website properly and/or the legitimate interest of VALENTINO in responding to any requests from customers and to study aggregate market and product analysis;

4. Sources of Personal Data

 
The personal data collected by VALENTINO is provided directly by the user, with the exception of the browsing data referred to in paragraph 3(a) above and data collected during registration and access via social network profiles, as described in paragraph 3(c) above.

 

5. Your Purchase Habits and Choices

 
As described in paragraph 3 (d) above and with the express consent of the user, VALENTINO may process the user's personal data for the purpose of studying the habits and choices of users in order to make VALENTINO products and initiatives more responsive to the tastes and demands of its customers. With the help of automated tools, VALENTINO will process data relating to the value and frequency of purchases (including if the purchases were made during the sales period) as well as the type of products purchased (such as accessories, clothing, haute couture, ready-to-wear) over a specific period of time. This research aims to offer customers and users products, services and initiatives that are better suited to their tastes. 
As described in paragraph 3 (a) and (c) above and with the express consent of the user, VALENTINO may process the user's personal data, using automated tools, to study cookies in order to monitor browsing on the Website and to suggest products and services in line with the browsing activity as well as to complete the client’s profile, in order to provide a better service.

The Client can always ask for specific information about this data and analysis and to delete the same.

6. Ways We Process Your Data

 
Personal data collected by VALENTINO through the Website by digital and electronic methods and tools, adopting security measures to minimize the risk of destruction or loss of the data, unauthorized access or processing that does not comply with this Privacy Policy. 
However, due to the nature of the online environment, such measures cannot completely limit or exclude any risk of unauthorized access or loss of data. To this end, it is recommended that you periodically check that your computer is equipped with adequate software to protect the network transmission of data, both incoming and outgoing (such as updated antivirus systems) and that the Internet service provider has taken appropriate measures to ensure the security of network data transmission (such as firewalls and spam filters). 
Website purchases are protected by industry standard security measures, including the use of the advanced technological systems and coding (SSL).

 

7. Voluntary Nature of Our Collection

 
With the exception of browsing data, the collection of data pursuant to the Cookie Policy (section 7 of this page "Cookies"), as well as the provision to VALENTINO of personal data collected through the Website, both to respond to requests and queries from users, and for marketing and research into consumer habits and preferences is free, voluntary and optional. Failure to do so does not prevent use of the Website, but may make it impossible for VALENTINO to respond to requests for information and queries, or to send information, updates, newsletters and invitations to VALENTINO events.

Your data will not be otherwise shared, and will be transferred abroad only if adequate levels of data protection and safeguarding are guaranteed, in accordance with current legislation. The data centers used by VALENTINO to process data are located in the European Union (Varese - Italy, Ireland and the Netherlands). In order to allow data to be processed for contractual and marketing purposes by companies in the same Group, the data will be transferred to the relevant countries (including non-EU countries). In these cases, VALENTINO has entered into standard contractual clauses with subsidiaries based outside the EU, in accordance with national and international legislation on the protection of personal data. Personal data may be transferred to IT service providers (such as, for example, AWS) in order to allow companies in the Group to have access to the transferred data. Please note that, also in this regard, VALENTINO has entered into the necessary Standard Contractual Clauses with suppliers in order to protect the personal data subject to transfer (carrying out the necessary impact and security assessment for the transfer of data).

9. How Long We Keep Your Data 

 
 

Personal data related to the browsing of the Site are kept for the time indicated within the Cookie Policy and the data collected to respond to client’s requests are kept for the time strictly necessary to provide assistance and to manage the relevant follow-ups.The data collected during the iteration with Customer Care are kept for the time strictly necessary and any follow-up with the customer (records of phone calls will be kept for a maximum time of 30 days after recording, except for specific needs for in-depth and subsequent analysis and evaluation of the phone call and except for the records of consents which will be kept for the time strictly necessary to prove the client’s declaration).

Personal data provided for marketing and profiling purposes is kept for the period necessary for the specific processing, based also on the particular sector of the activity (for example, luxury products – 7 years) and bearing in mind the customer's interest in receiving updates about products, events and fashion shows organized by VALENTINO.

 

10. Your Rights

 
The user is entitled to obtain, at any time, confirmation from VALENTINO as to whether or not Personal Data relating to him/her is being processed, whether the data is not yet registered, and a clear communication of the data undergoing processing. The user is also entitled to obtain information about the source of the personal data; the purposes and methods of processing; the logic involved in any electronic data processing; details of the data controller and of the data processors; the names of the entities and categories of entities to whom your Personal Data may be disclosed or who may access your Personal Data, for example, as a data processor or any other party authorized to process the data. The user also has the right to request the updating, rectification or amendment of personal data, its erasure, anonymization or restriction of personal data that has been processed unlawfully, including data whose retention is unnecessary for the purposes for which it has been collected or subsequently processed; confirmation that the actions referred to above and their content have been made known to those to whom the data was disclosed, unless this requirement proves impossible or involves means that are manifestly disproportionate to the protected right. The user also has the right to data portability. 

However, the user has the right to object, in whole or in part, for legitimate reasons, to the processing of his/her personal data, even if relevant to the purpose of collection, to the processing of his/her personal data for the purpose of sending advertising or direct marketing materials or for carrying out marketing surveys or commercial communications and he/she also has the right to request the restriction of the processing of his/her personal data. The right of opposition may also be exercised specifically, with regard to one or more methods of sending marketing communications. The user also has the right to lodge a complaint with the relevant supervisory authority as well as the right to withdraw consent previously given.

 

The above rights may be exercised by contacting the DPO by sending an email to privacy@valentino.com.

 

VALENTINO S.p.A. and VALENTINO USA’s. Joint Privacy Policy

1. Joint Data Controllers

 
With reference to data related to sales made  on the Website’s E-Store the VALENTINO AND VALENTINO USA operate in conjunction as joint controllers of the processing (hereinafter, for the sake of brevity, the "Joint controllers"). 
 

VALENTINO has appointed a Data Protection Officer (hereinafter the “Valentino DPO”),who can be contacted by sending an email to privacy@valentino.com.

 

2. Types of Data We Collect

 
The Joint Controllers collect personal data directly from users during the processes of online registration to the Website, when they purchase products, as well as for any necessary pre and after-sales assistance. Other purposes may be outlined from time to time on the Website.

The legal basis for the processing lies in the contract of sale and the requirement to perform the related obligations. 

The Joint Controllers may also process personal data for the prevention and suppression of fraud and illegal behavior and/or contrary to current regulations, applicable contractual provision, as well as the rules of fairness and good faith. Such processing may also be carried out by third parties, such as companies specialized in the identification of online fraud, Public Authorities, Investigative Bodies, Police officers and judicial authorities.

 

The legal basis for the processing lies in the legitimate interest of the Joint Controllers in carrying out security audits and activities and abusive behavior.

 

 

3. Ways We Process Your Data

 
Personal data collected through the Website during activities concerning and instrumental to the sale of products and all related matters, is processed using primarily IT and electronic methods and tools, adopting security measures to minimize the risk of destruction or loss, even accidental, of the data, unauthorized access or unauthorized processing or processing that does not comply with the purposes of collection stated in this Privacy Policy. 

However, due to the nature of the online environment, such measures cannot completely limit or exclude any risk of unauthorized access or loss of data. To this end, it is recommended that you periodically check that your computer is equipped with adequate software to protect the network transmission of data, both incoming and outgoing (such as updated antivirus systems) and that the Internet service provider has taken appropriate measures to ensure the security of network data transmission (such as firewalls and spam filters). 
Website purchases are protected by industry standard security measures, including the use of the advanced technological systems and coding (SSL).

 

4. Voluntary Nature of Our Collection

 
The provision of your personal data, such as your personal details, e-mail address, address and telephone number is necessary to purchase products through the E-Store. 
Some of this data may, on the other hand, be required for the provision of other services on the Website such asto fulfil obligations arising from laws or regulations. 

Refusal to provide the necessary data for these purposes may make it impossible to execute the contract for the purchase of products on the E-Store or to provide other related services - such as customer service, use of the Wish List - or to properly comply with legal and regulatory obligations. Failure to provide such data may therefore, in some cases, constitute a legitimate and justified reason for not fulfilling the contract for the purchase of products from the E-Store or other related services. 
The disclosure of further data, (other than compulsory data if called for by legal or contractual obligations), however, is optional and does not bear any consequences with regard to the use of the Website and its services or the purchase of products in the Online Store. 
The mandatory or optional nature of the disclosure of data may be indicated by placing a special character (*) next to data that is compulsory or only necessary for the provision of services and for the purchase of products on the Website. Failure to provide optional personal data will not result in any obligation or disadvantage.

5. Scope of Disclosure of Personal Data

 

Personal data may be made available to third party companies that carry out specific services on behalf of the Joint Controllers, in their capacity as Data Processors (such as logistics and IT services for example) and or disclosed to other recipients of data collected by the Joint Controllers - whose names will be specified from time to time -, who process the data solely to fulfil product orders on the Website (such as, for example, the credit institution for the performance of remote electronic payment services by credit/debit card) and only when such purpose is not incompatible with the purposes for which the data was collected and subsequently processed and, in any event, in a manner consistent with the law.

Personal data may be disclosed to third parties specialized in the prevention of computer and online payment-related fraud in order to protect the companies form unlawful acts and damages. The data will not be disclosed, divulged or otherwise transferred to any other third parties, without users being informed in advance and, with their consent, when required by law. The data will not be disclosed in any way and will be transferred abroad only if adequate levels of protection and safeguards are guaranteed in accordance with the law.

 

We may also disclose your personal data:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
 
  • To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
 
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of VALENTINO and/or VALENTINO USA, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. 

6. How Long We Keep Your Data

 
The personal data provided for the above purposes is stored for the period necessary to complete the sale and related services and for the period of time required by civil and tax legislation.

The personal data provided for the prevention and suppression of fraud and illegal behavior and/or contrary to current regulations, applicable contractual provision, as well as the rules of fairness and good faith is stored for the time strictly necessary to achieve the purpose described above. 

 

7. Your Rights

 

The user is entitled to obtain confirmation, at any time, from the Joint Controllers as to whether their data is being processed, whether the data is registered, and a communication in plain form outlining the data undergoing processing. Moreover, they are entitled to receive from the Joint Controllers information on the source of his/her Personal Data, the purposes and methods of processing his/her Personal Data; the logic involved in any electronic data processing; details of the data controller and of the data processors; the names of the entities and categories of entities to whom his/her Personal Data may be disclosed or who may access his/her Personal Data, for example, as a data processor or a party so appointed. Some of this information is contained in this Privacy Policy; for more information, you can contact the DPOs at the above addresses. In addition, the user will always has the right to obtain from the Controllers:

a. the updating, correction or supplementating of their personal data; 

b. Data portability and the right to be forgotten 
c. the removal, conversion into anonymous form or blocking of theor unlawfully processed personal data, including data which does not need to be stored for the purposes for which it was collected and subsequently processed; 
d. the confirmation that the operations under letters a) and b) have been reported (together with the contents of the same) to whom the data was disclosed or disseminated, except if this should prove impossible or if the means used are clearly disproportionate to the protection of the right. 
 
You will, however, have the right to object in whole or in part, for legitimate reasons, to the processing of your personal data, even if it is related to the purposes for which it was collected. 
It will be possible at any time to exercise the rights listed above, provided that this is within the bounds of the law, by sending a request to the Data Protection Officer at the above addresses.

 

For additional privacy rights with respect to users in California, see the section below. 

8. Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@valentino.com or write us at 122 Hudson Street, 5th Floor, New York, New York 10013 (USA).

 

Privacy Notice for California Residents

 

This section supplements the information contained in our Privacy Policy, and applies solely to the processing of Californian consumers' personal information (it does not apply to employment-related personal information collected from California-based employees, job applicants, contractors, or similar individuals). This section is intended to address the relevant notice requirements of the California Consumer Privacy Act of 2018 (the "CCPA"), and uses certain terms having the meaning given in the CCPA. 

  • Your information, sources and purposes: please refer to the sections in the Privacy Policy above explaining 1) what data we collect, 2) how such personal data is used, and 3) the cookies collected, for a description of the personal information we may collect about you (or have collected in the preceding 12 months) and the sources of such information. Sources may include information acquired directly from you and your devices, or through certain third parties. In the Privacy Policy you will also find the purposes for which we may use or have used such information.
 
  • As more fully described in the Privacy Policy, we may disclose your personal information to a third party for a business purpose (but excluding its own commercial and marketing purposes). When we disclose personal information for a business purpose, we enter into a contract that describes such purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
 
  • Selling your information: we have not sold personal information in exchange for monetary compensation. We may allow certain third parties (such as certain advertising partners) to collect your personal information via automated technologies on our platforms in an effort to serve you content and advertisements that may be of interest to you, based on your consent (please see the Cookie Policy). You have the right to opt out of this disclosure of your information, as described in the cookie section.
 
  • Your rights: subject to exceptions under applicable law, you may have certain choices regarding our use and disclosure of your personal information, as described below: 

- Access: you have the right to request, twice in a 12-month period, that we disclose to you the personal information we have collected about you during the past 12 months and details regarding our collection, use, disclosure of such information.

- Deletion: you have the right to request that we delete the personal information we have collected from you subject to certain exceptions.

- Opt-Out: You have the right to manage the activation of the cookies as described in the cookie section.

  • To exercise your rights, described above, you can:

- Call the toll-free number 1 855 967 1970 from Monday to Friday from 9 am to 8 pm ET, Saturday from 10 am to 7 pm ET, excluding holidays;  or

 - Write to Customer Care in the relevant webform in the "Contact us" section of the Website; or

- Contact us directly at the address indicated above (privacy@valentino.com). If you exercise your rights, we may require you to provide certain information to verify your identity (such as your name, email address, phone number and/or address).

  • No discrimination: If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us.
 
  • Personal, family and household clients: California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email message to our email address below privacy@valentino.com with "Request for California Privacy Information" in the subject line. You may make such a request up to once per calendar year. If applicable, we will provide you with a list of the categories of personal information disclosed to third parties for their direct marketing purposes during the preceding calendar year, along with the third parties' names and addresses. Please note that not all personal information sharing is covered by Section 1798.83's requirements. However, please note that VALENTINO and VALENTINO USA does not communicate personal data to third parties for their own marketing purposes.

9. Data Security

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

 

10. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

**consent declaration **

 

Your personal data will be processed by Valentino for the creation of your account and in order to offer you all the related services.

See the Privacy Policy for more information.

 

 

In addition, if you want to stay updated on the world of Valentino and receive personalised service, you can select the following options:

 

 I consent to the processing of my personal data for marketing purposes (newsletters, communications by phone, SMS and smart message) by Valentino

 I consent to the processing of my data for purposes of analysis of my preferences, habits and consumption choices by Valentino

Contact us by email

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