Please check that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and you are asked to insert a one-time password, an SMS code, or an alternative authentication method in order to authorise the payment, please ensure that you have followed all of the instructions provided by your credit card issuer.

If the problem persists, we suggest contacting your credit card issuer and in the meanwhile to use an alternative payment method.

Need further assistance? Contact us and we will be happy to help you.

The amount paid is lower when, at the moment the order is dispatched, one or more of the articles is not available; the charged amount will correspond exclusively to the value of the articles that were effectively shipped.

Valentino Online Boutique guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorisation request that is made when you place the order; the second confirms the actual charge.

As soon as you complete your order, authorisation for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds; however, the card is not charged at this time. The actual payment occurs when the order is dispatched, at which point you will receive a notification email.

If the shipment of different items from the same order is sent at different times, your credit card will be charged separately for each item shipped.
In this case, the shipping fee will only be charged once.

Cash on delivery is not accepted as a payment method for orders of customised items.