2. Choose your payment plan: different payment plans may be shown depending on the purchase amount and credit score.
3. Complete your checkout: the amount will be charged based on the payment plan you chose.
See payment Terms and conditions. A higher initial payment may be required for some consumers. CA residents: Loans made or arranged pursuant to a California Financing Law license.
CONTACT US
Telephone
Call us from Monday to Friday, from 9 am to 8 pm ET, Saturday from 10 pm to 7 pm ET, excluding holidays.
Shop online and pick up your order in one of our boutiques, even on the weekend
BOUTIQUE SERVICES
Discover all the exclusive services available to you in selected Valentino boutiques
SHIPPING & RETURNS
STANDARD SHIPPING
Delivery in 4-6 working days
Complimentary
EXPRESS SHIPPING
Delivery in 2-3 working days
$ 20.00
NEXT DAY SHIPPING
Delivery guaranteed next working day for orders placed by 2 pm EST
$ 25.00
SATURDAY SHIPPING
Delivery the following Saturday for orders placed on weekdays until Friday at 2 pm EST
$ 30.00
As soon as the order has been picked up by the courier we will send you a confirmation email with a tracking number to follow the delivery. Orders are shipped either with UPS or with DHL (if the items are sent from outside the United States).
You can also see real-time updates in the Follow My Order page by using your order number, or from your account if you were logged in during the purchase.
PICK UP IN BOUTIQUE
You can place your order online and collect it in a Valentino boutique of your choice. For further information, please see Pickup in boutique.
EXCHANGES AND RETURNS
You can request an exchange or a return of your items within 20 days from delivery following our quick and easy return procedure. You can find more information in the Returns and Refunds section.
RETURN IN BOUTIQUE
You can return your order purchased online at any Valentino boutique of your choice in your country. For further information, please see Return in boutique.
PICK UP IN BOUTIQUE
Valentino offers you the possibility to pick up the items you ordered online for free in a boutique of your choice.
At checkout, please select “Pick up in boutique” as the shipping address and choose which boutique you would like your items delivered to.
You will receive an email once your order is ready for pick up. For further information, please see Pickup in boutique.
BOUTIQUE SERVICES
Discover the exclusive services available for you in our boutiques.
PICK UP IN BOUTIQUE
Shop online and pick up your order in one of our boutiques, even on the weekend
AVAILABILITY IN BOUTIQUE
Check the availability of items online and reserve them to try on in a boutique.
BOUTIQUE APPOINTMENT
Request an appointment in a boutique to discover the new collection with the dedicated assistance of our staff.
RETURN IN BOUTIQUE
Return your order purchased online at any Valentino boutique of your choice in your country.
Please be advised that changing your location while shopping will remove all contents from your Shopping Bag.
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PLACE YOUR EXCHANGE ORDER
You can select the items you wish to receive in exchange for your return.
WAREHOUSE CLOSURES
Shipping and/or delivery will not be available on the following days.
*Orders can be placed 24 hours a day, 7 days a week.
January 1st (New Year’s Day)
January 16th (Martin Luther King, Jr. Day)
February 20th (President’s Day)
May 29th (Memorial Day)
July 4th (Independence Day)
September 4th (Labor Day)
November 23rd (Thanksgiving Day)
December 25th (Christmas)
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PRE-ORDER
Items you pre-order are reserved for you, and will be shipped out as soon as they are available. You can find the estimated shipping date in the item page and in your order details.
If you order products that are already in stock together with pre-order items, they will be shipped in separate packages.
The total of the pre-order items will be charged on your chosen payment method after you order in placed.
PRE-ORDERS
Items you pre-order are reserved for you, and will be shipped out as soon as they are available. You can find the estimated shipping date in the item page and in your order details.
If you order products that are already in stock together with pre-order items, they will be shipped in separate packages.
The total of the pre-order items will be charged on your chosen payment method after you order in placed.
Product no longer available
We are sorry to inform you that the selected product is out of stock. The product may be available again, you can add it to your wishlist.
Pay securely with
After clicking the “Buy with ApplePay” button, you will be redirected to ApplePay to complete your purchase securely.
SYSTEM ERROR
We are sorry, we are unable to fulfill your request at the moment. Please try again later or click the “GO TO CHECKOUT” button to complete your purchase securely.
Pay securely with
After clicking the “PayPal” button, you will be redirected to PayPal to complete your purchase securely.
Please note that Gift options and Pick Up in Boutique are not offered in the PayPal Express Checkout.
FLEXIBLE PAYMENT OPTIONS
Pay now by card.
Pay in 4. Interest-free.
Pay over time with flexible financing.
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