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Customer Care

Valentino Customer Care

May we

help you?

In this section you can find answers
to the most frequently-asked questions
regarding the conditions of sale and our services

Holidays Delivery

Valentino offers guaranteed delivery by 24 December for your gifts.


STANDARD DELIVERY
Complete your order by 13 December at 4 am GMT.
For Czech Republic, Hungary, Slovakia and Poland complete your order by 16 December at 4 am GMT, and for Slovenia by 18 December at 4 am GMT.


Exceptions: Remote areas may have a limited service.

Holidays Return Policy

For your gifts, we have decided to extend our return period during the holiday season.

All orders placed and delivered between 18 November and 23 December can be returned until 7 January. For orders delivered after 23 December, the regular return policy applies.