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Customer Care

Valentino Customer Care

Customer
Care

May we

help you?

In this section you can find answers
to the most frequently-asked questions
regarding the conditions of sale and our services

AN IMPORTANT UPDATE

Maison Valentino truly hopes that you and your beloved ones are safe and in good health.
The Company is working to develop specific actions in line with local regulations, monitoring updates on COVID-19 provided by the World Health Organization (WHO) and local government agencies.
For more information click here.

During these unprecedented times, we want to reassure you that we are taking all precautions and following necessary safety measures.

Contact us for any questions by calling +39 02 91527503. We are available Mon-Fri from 9 a.m. to 7 p.m. CET. You can also contact us by email.

Holidays Delivery

Valentino offers guaranteed delivery by 24 December for your gifts.


STANDARD DELIVERY

For Bulgaria, Croatia, Estonia, Latvia, Lithuania and Romania: complete your order by 14 December at 10 am CET.


For Czech Republic, Hungary, Slovakia and Poland: complete your order by 16 December at 10 am CET. 
 

For Slovenia: complete your order by 18 December at 10 am CET.


Exceptions: Remote areas may have a limited service.

Holidays Return Policy

For your gifts, we have decided to extend our return period during the holiday season.

All orders placed and delivered between 9 November and 23 December can be returned until 7 January.
For orders delivered after 23 December, the regular return policy applies.