Shipping Times and Costs
UK ORDERS AND RETURNS UPDATE >
Our delivery costs are flat and there are no extra costs at delivery.
UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our Italian warehouse.
Our courier delivers from Monday to Friday during business hours and will make three delivery attempts. After the third failed attempt, your order will be returned to our warehouse. Please note that once you have placed an order, it is no longer possible to modify your shipping address.
Our warehouses are closed for these Holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.
If your order contains more than one item, it is possible that they could be sent at different times. You will receive and Shipping Confirmation email for each item, with its corresponding summary. In this case, the shipping fee will only be charged once.
Unfortunately, it is not possible to choose a specific date and time. You can try to contact the UPS at www.ups.com directly to organise a possible delivery date.
You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow Your Order page. If you are a registered user, you can find all information related to the order in your My Account page.
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If your order has not been delivered within the estimated period, we suggest that you:
- Check the status of your order: in the Orders section of My Account as a registered user or from the Follow Your Order page by entering the Order Number you received in the Shipping Confirmation email
- Check that the address indicated for the delivery is correct. In the case of a missed delivery please contact UPS at www.ups.com.
For further assistance, contact us, we will be happy to assist you.
We ship all orders from our warehouses in Italy and from selected boutiques.