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Customer Care

Pick up in boutique

Shipping Pick up in boutique

Pick up in boutique

Valentino offers you the possibility to pick up the items you ordered online for free in a boutique.

Select “Pick up in boutique” as the shipping address for your order and choose which boutique you would like your items delivered to.

You will receive an email once your order is ready for collection.

In order to pick up your order, you will need to bring with you:

  • Valid ID
  • Shipping confirmation email (printed or on a mobile device)

If someone is collecting an order on your behalf, they must bring:

  • Copy of your valid ID
  • Valid ID of the person collecting
  • Shipping confirmation email (printed or on a mobile device)
  • Letter of authorization

If the item is not picked up within 15 days of delivery to the boutique, the order will be returned to our warehouse and we will issue a refund.

At the moment the service is available in the following boutiques:


Valentino - London Sloane Street

174, Sloane Street

SW1X 9QG London JS GB

0044 20 7235 5855

Valentino - London Old Bond Street

39 Old Bond Street

W1S 4QP London JS GB

0044 20 7647 2520