You can return any item purchased on Valentino.com within 14 days of the delivery date. Here’s how:
- Fill out the Return Form by entering the Order Number present in the Shipping Confirmation email of the item(s) you wish to return or in the "Orders" section of the My Account area.
- Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
- Pack the items in the order box (or any rigid carton box) and stick the pre-paid UPS label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our warehouse in Italy.
- Fill out 3 copies of the Returns Proforma Invoice that came with your parcel. Put the 3 copies in a transparent envelope and attach it to the outside of the parcel. If the forms are not complete, the package will not pass Customs and will be returned to you.
If you did not receive the above documents with the parcel or if you have lost them, you can easily download and print a blank Returns Proforma Invoice and complete it with all the required information.
- Contact UPS (03457 877 877) to arrange the pick-up of your package wherever you wish.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
The shipping of your order and the acceptance of your return may take longer than usual.
It is not possible to return fragrances that have been opened or used.
For further information on the conditions for exercising your right to return, please see the Legal Area.
If you need further assistance, please contact us.