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Return Policy

Returns and Refunds Return Policy

Return Policy

You can return any item purchased on the Valentino Online Boutique within 15 days of the delivery date. Here’s how:

  1. Fill out the Return Form by entering the Order Number that can be found in the the Shipping Confirmation email of the product you wish to return or in the “My Orders” section of My Account.
  2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
  3. Pack the items in the order box (or any rigid carton box) and stick the pre-paid UPS label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our warehouse in Italy.
  4. Contact UPS (www.ups.com) to arrange the pick-up of your package wherever you wish.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

For further information on the conditions for exercising your right to return, please see the Legal Area.


HOLIDAYS RETURN POLICY

For your gifts, we have decided to extend our return period during the holiday season.

All orders placed and delivered between 18 November and 23 December can be returned until 7 January. For orders delivered after 23 December, the regular return policy applies.

You can check the status of your return at any time on the Follow your Return page.

If you have lost the pre-paid return label, just contact UPS at www.ups.com and request that they bring a blank standard waybill when they collect your return.

You should fill it out as follows:

  • Select "Standard" Service and "Receiver" under payment terms
  • Indicate 11WR66 as the Receiver's account number
  • Send the return to this address:

Valentino S.p.A. – Mag. E-commerce Fashion Logistics
Viale dei Lanifici 1
36078 Valdagno - Vicenza
Italy

You can certainly use a different courier than the one that delivered the package. Please send the return to the following address: 

Valentino S.p.A. – Mag. E-commerce Fashion Logistics
Viale dei Lanifici 1
36078 Valdagno - Vicenza
Italy

Additionally, if you paid shipping fees for your order, we will reimburse you the equivalent of a Standard delivery.

Keep in mind that if you do not use our return label, Valentino Online Boutique is not responsible for any theft or loss during transport; therefore, we suggest you choose a trackable shipping service. 

If you use your own return method, no return fee will be deducted from your refund.

Sure, you can use the same box and pre-paid label. 

You can find more information about our return procedures on the Return Policy page.

We are glad you have decided to keep your purchase. Don't worry, you don't have to do anything and there is no need to contact us.