Shipping Times and Costs
UPS is our courier for all shipments, except for Argentina where we ship with EMS. You will receive an email containing your Tracking Number once your package has been shipped from our Italian warehouse, approx. 2-3 business days from order date.
Our warehouse is closed for these Holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.
Valentino offers guaranteed delivery by December 24th for orders placed by December 15th at 11 am GMT.
For Hong Kong place your order by December 16th at 7 pm HKT.
Unfortunately, it is not possible to choose a specific date and time. You can try to contact the UPS at www.ups.com directly to organize a possible delivery date.
You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow Your Order page. If you are a registered user, you can find all information related to the order in your My Account page.
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If your order has not been delivered within the estimated period, we suggest that you:
- Check the order status in the My Orders section for registered users, or by entering the Order Number from the confirmation email in the Track your Order page
- Check that the address indicated for the delivery is correct
- In the case of a missed delivery please contact UPS at www.ups.com or, only for Hong Kong, SAR of China contact S.F. Express at 852-27300273.
For further assistance, contact us, we will be happy to assist you.
Our warehouse in Bologna (Italy) will prepare your order and ship it to our Hong Kong, SAR of China distribution center.
The Italian Warehouse will be closed on: