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Returns And Refunds
Returns And Refunds
We have set out below the Additional information on cookies and similar technologies installed on the Website www.valentino.com (hereinafter also referred to as, the “Website”).
WHAT IS A COOKIE AND WHAT ARE THEY USED FOR?
A cookie is a small data file which, in the form of a unique anonymous code, is sent to your browser from a web server and then stored on the hard disk of your device (computer, smart-phone and/or tablet). Cookies may allow the correct use of an internet site (so-called technical or necessary cookies), or they may act as checks of the User’s preferences in the context of the latter’s online navigation in order to propose advertising messages (so-called profiling cookies).
Cookies may be stored permanently on the device for a period of variable duration (so-called permanent cookies), or they may be deleted on the closure of the browser or be of limited duration (so-called session cookies). Cookies may be installed by the website you are visiting (so-called first party cookies) or may be installed by other websites (so-called third-party cookies).
THE COOKIES USED ON THIS WEBSITE AND THE PURPOSES OF SUCH USE
This Website uses the following cookies:
These cookies allow the Website to function correctly making it possible to view its contents in the related language and market from the User’s first visit, then this is the purpose of said necessary technical cookies. They are able to recognize the country from which User is making the connection and ensure that the User is automatically orientated to the version of the Website applicable for his or her country on each visit. They also make it possible to create an account, to log in and manage orders. If you are a registered Users, the Website will be able to recognize you when accessing the services offered to registered users as a result of the cookies. These cookies are able to tell if Users purchase products on the Website through an affiliated or partner Site (Tradedoubler and Rakuten), making it possible for us to fulfil our obligations in relation to such partner Sites (then the purpose is to fulfil an obligation of VALENTINO linked to the purchase). These cookies are necessary for the functioning of the Website.
You can find below links to the Facebook and Twitter pages to manage your consent preferences and opt-out if you so wish.
Please note that the lifespan of each cookie is indicated within the tables above. The data collected by the cookies will be retained by the Data Controller for a maximum of [please refer to list below] and then cancelled or anonymized.
|Adobe Analytics||37 months|
|Google Analytics||2 months|
|Content Square||13 months|
|Tik Tok||13 months|
When Users access any page on the Website, they will see a banner displaying brief information about cookies. Through the banner, you are free to provide your personal data for the purposes of marketing and analysis. The legal basis for this processing lies in the consent given as indicated on the related Website banner. Failure to consent does not have any consequence on the use of the site (except that of not receiving any more suggestions to visit or purchase).
Consent is not required for the use of technical cookies (including anonymized analytical cookies); they are thus processed on the basis of the owner’s legitimate interest to provide improved navigation and use of the Website.
HOW YOUR PERSONAL DATA ARE PROCESSED
Your personal data will be processed by automated tools for the time strictly necessary to achieve the purposes for which such data were collected (please see the specific cookie duration on the tables above and the DATA RETENTION section above). Specific security, technical and organizational measures have been adopted to prevent the loss of data, illicit or incorrect use and unauthorized access.
USERS RIGHT TO OPPOSE OR EDIT COOKIES
You can only accept technical cookies, accept all cookies, or manage your preferences through the banner containing the brief information relating to the cookies on the Website. Your choices regarding cookies will be recorded in a specific "technical cookie".
The banner, through which the you can only accept technical cookies, accept all cookies, or manage your preferences with regard to cookies, will not be reproposed to you until at least 6 months have passed since the previous presentation; except (i) in cases where the conditions of processing have changed, (ii) browsing in anonymous mode, (iii) cookies are deleted from your device, as described below, or, (iv) access is made from different devices.
Moreover, you can always express or modify your preferences regarding cookies by clicking the ‘cookie setting’ button at the end of the page.
To find out information and procedures for deactivating third party cookies, you can click on the links contained in the column “Further information” in the table containing the list of cookies set out above.
You can oppose the storage of cookies on your hard disk by configuring your browser in such a way as to deactivate cookies. We have set out below the procedures available in the main browsers:
Internet Explorer > http://windows.microsoft.com/it-it/windows7/how-to-manage-cookies-in-internet-explorer-9
Chrome > https://support.google.com/chrome/answer/95647?hl=it
Firefox > https://support.mozilla.org/it/kb/Gestione%20dei%20cookie
Safari > http://support.apple.com/kb/HT1677?viewlocale=it_IT
It is possible however, that after completing the above operation a number of the web page functions may not work properly.
For more information on cookies and to manage your preferences in relation to third party profiling cookies we would invite you to visit http://www.youronlinechoices.com. Once you are on the site, if you enter the “Your Choices” area, you can view a list of the third-party companies, our partners, which install cookies on our site (Companies), check the presence and state of activity of the cookies installed (Status) and manage your consent on a selective basis (On/Off). If you expand the “Info” heading for each company this will take you to more information on the company concerned and provide a link to the information issued by that company on privacy and cookies.
ADDITIONAL SERVICES PROVIDED BY THE WEBSITE USING TECHNOLOGIES SIMILAR TO COOKIES
With your express consent, the Website provides the following services through technology that is similar to cookies (in particular through "HTML5 Local Storage"):
This service allows, by storing information in the Local Storage of your browser, to show you products already displayed in the "Recently Viewed" section of the Website.
You can delete the information stored in the browser's Local Storage at any time by following the directions in the links below, clicking on "Cookies and website data".
Below are the paths to follow for the main browsers:
Internet Explorer> http://support.microsoft.com/it-it/help/17438/windows-internet-explorer-view-delete-broswing-history
Microsoft Edge> https://support.microsoft.com/it-it/help/10607/microsoft-edge-view-delete-browser-history
The data controller of data collected by cookies is Valentino S.p.A. with registered office in Via Turati 16/18, 20121, Milano (MI), Italia.
Valentino S.p.A. has appointed a data protection officer, who can be contacted at the following e-mail address firstname.lastname@example.org.
For any information regarding the processing of your personal data, to complain and to exercise the rights set out below, you can also contact the data controller writing to Valentino, via Turati 16/18, 20121 Milano (at the attention of the Legal Department, which is appointed to receive and manage such requests, also involving the relevant departments, as per the internal Valentino procedures).
WHO WILL OBTAIN KNOWLEDGE OF THE DATA, THEIR TRANSFER AND DISCLOSURE
The data acquired by cookies will and may come to the knowledge of the following:
- employees and collaborators of the controller, acting in the capacity of person authorized to effect processing; and,
- suppliers of technical and organizational services acting in the capacity of processors.
The data will not be disclosed generally in any way.
The user always has the right to obtain from VALENTINO confirmation of whether or not personal data concerning him/her exists, even if it is not yet recorded, and to have it communicated to him/her in an intelligible form. A user also has the right to obtain information about the source of personal data; the purposes and methods of processing it, the logic applied in the event of processing that is performed with the aid of electronic instruments; the identification details of the controller and data processors; and indication of the persons or categories of persons whose personal data may be communicated. A user also has the right to request an update, correction or, when s/he has an interest in doing so, an inclusion of personal data, deletion, conversion to an anonymous form or the blocking of personal data, that has been processed in violation of the law, including data which it is not necessary to keep in relation to the purposes for which it was collected or subsequently processed; a statement that the above operations were disclosed, including in terms of their content, to those parties to whom the data was communicated, except in the case in which such performance proves impossible or entails the use of methods that are clearly disproportionate to the right protected. The user can also ask for the portability of his/her data. Moreover, the user has the right to ask restriction of processing of his/her personal data.
A user nevertheless has the right to object, in part or in full, for legitimate reasons, the processing of personal data concerning him/her, even if it is pertinent to the scope of the collection, the processing of personal data concerning him/her for the purposes of sending advertising or direct marketing materials, or to conduct market research or commercial communications. The right to object may also be exercised specifically with regard to one or more methods of sending marketing communications.
Please then remember that it is always possible to revoke previously given consent.
You can exercise the above rights and ask information and further questions about the processing of your Personal Data by contacting VALENTINO and the Data Protection Officer writing to email@example.com (please note that the delivery of an email request entails the subsequent acquisition of the sender's address, necessary to respond to requests and keep track of them, as well as any other personal data included in the electronic communication, for legal purposes). You can also write by mail at VALENTINO, via Turati 16/18, 20121, Milano (Italy), at the attention of the Legal Department.
Please finally note that you have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali), based in Piazza Venezia, 11, 00187 Rome (www.garanteprivacy.it), or with another data protection supervisory authority in the Country in which you reside.