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Terms and Conditions of Sale

Legal Area Terms and Conditions of Sale

Terms and Conditions of Sale

The products marketed on the www.valentino.com website (hereinafter, the “Website”) are sold and invoiced by VALENTINO S.p.A. a company having its registered office in Via Turati 16/18, 20121 Milano, Italy, registered with the Chamber of Commerce Industry Handicraft and Agriculture of Milan, Taxpayer Identification Number, Italian VAT and registration number with the Companies’ Registry n. 05412951005, local VAT n. 279 8281 43 (“VALENTINO”).
For any information on purchase orders, deliveries and, more in general, purchases, please go to the Customer care area, where you will find more detailed information. For further assistance contact VALENTINO customer care.


1. Acceptance of the general conditions of sale and closing

1.1 1.1 VALENTINO offers for sale on the Website products to end consumers, namely, to persons acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession (“Customer”). VALENTINO reserves therefore the right not to process orders placed by persons other than the "consumer" or, in any case, orders that are not consistent with its business policy.

1.2 The agreement executed between VALENTINO (hereinafter also the “Seller”) and the Customer shall be deemed binding upon acceptance of the order. VALENTINO's acceptance of the Customer's order will take place when VALENTINO emails the Customer to accept it, at which point a contract will come into existence between the Customer and VALENTINO. If VALENTINO is unable to accept the Customer's order, we will inform you of this in writing and will not charge you for the product. For more detail regarding rejection of a Customer's order see clause 2.4.

1.3 By placing an order with the order form made available on the Website (hereinafter, the "Order"), Customer shall declare that it has read and understood all of the indications given during the purchase procedure, and that it accepts, in full, these general conditions (hereinafter, the "Conditions").

1.4 These Conditions may be printed or stored on permanent storage devices, in accordance with the applicable legislation currently in force.

2. How to buy the products

2.1 The products offered for sale by VALENTINO are only and exclusively the ones displayed on the Website when the Order is placed, as described in the relevant product information sheet. It remains in any case understood that the images of the products on the Website are for illustrative purposes only. Although VALENTINO has made every effort to display the colours accurately, it cannot guarantee that a device's display of the colours accurately reflects the colour of the products. The product delivered to the Customer may vary slightly from those images. Customer can place an order by duly filling-in the order form made available on the Website and send it in accordance with the indications provided in the Website, after having carefully reviewed these Conditions, the product specifications, the relevant price (inclusive of all applicable taxes and charges), shipping costs (including the ancillary costs that may be incurred in case a shipping and delivery method quicker and/or different from the standard one is chosen). Customer shall also ask VALENTINO, by contacting the customer care, if he/she wishes to receive the invoice for the purchased product.

2.2 VALENTINO will confirm that the Order has been properly received by sending an email message to the address notified by Customer. The email will contain these Conditions of Sale and the summary document on the Right of Withdrawal and therefore, all of the information that is already contained in the summary of commercial and contractual conditions viewed prior to making the purchase (the products' main characteristics, detailed information on the price, terms of payment, return policy and shipping costs).

2.3 VALENTINO may not process purchases when there are not sufficient guarantees of solvency, when orders are populated incomplete or incorrect, when the products are no longer available or in any other case in which there are substantial problems with the Order or errors in the presentation of the Product or selection on the Site. In the above cases, it shall inform the Customer by email that the contract has not been executed and that VALENTINO has not carried out the purchase order specifying the reasons thereof. If the products displayed on the Website are no longer available once the Seller has received the order form, the same shall inform the Customer of the unavailability of the ordered products as soon as possible. If the order form has been sent and the price has been paid for items that are no longer available, the Seller will refund, without undue delay, the amount paid for those items and the contract between the parties will consider to have been terminated.

3. Price and Terms of payment

3.1 The prices indicated on the Website are inclusive of taxes and VAT, when applicable. Customer shall be informed in advance of shipping costs or fees, if any, through the Website.

3.2 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form, such as Credit or Debit Card, PayPal or other specific payment procedures as indicated within the Website on a case by case basis, including Cash on Delivery (“COD”) option, when present. Under no circumstance will costs that are higher than those effectively incurred by the Seller be charged, in relation to your previously selected payment method.

3.3 In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent by encrypted protocol to the bank which provides remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by the Seller except for performing the procedure relevant to the purchase or issuing refunds in the case of returns in compliance with the exercise of the return right or for reporting cases of fraud to the police.

3.4 Under no circumstances and at no stage of the payment process, the details of the credit card of Customer will be disclosed to VALENTINO because such details will be directly sent, in a secure manner, to the website of the financial institution in charge of the transaction. Since none of such data will be stored in VALENTINO’s files, VALENTINO will not be liable for fraudulent and unlawful uses, if any, made by third parties of the Customer’s credit card during the payment procedure.

3.5 The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to the Customer’s current account only when the purchased products are actually shipped. In case of cash payment, the price will be paid at the delivery. In case of pre-orders, please see the specific procedure at linking here.

3.6 For countries with COD payment available, please be informed that the Cash On Delivery payment is not allowed for this kind of orders.

4. Delivery of the products and relevant expenses

4.1 A product will be the Customer's responsibility from the time VALENTINO, through its logistics services provider, delivers the product to the address the Customer gave in the Order Form or the Customer collects the product from a VALENTINO boutique. The Customer owns a product once VALENTINO has received payment in full.

4.2 4.2 VALENTINO, its suppliers and its logistics service providers shall deliver the products purchased by Customer at the address indicated by the latter in the Order, at the cost specifically indicated in the Website before the Order is confirmed. For specific information on the shipping options, please see here.. Please note that VALENTINO reserves the right to terminate the contract in the event that the Customer repeatedly fails to take delivery.

4.3 To receive the delivery of the products, the Customer shall sign the relevant receipt provided to him, having checked that:

4.3.1 the number of items delivered corresponds to the number indicated in the bill of parcels.

4.3.2 the packaging is intact, not damaged or wet, and, in any case, unaltered, including the sealing material (sellotape or metal strapping seals).

4.4 Any damage detected in the packaging and/or the product, and any discrepancy found in the number of items or in the indications contained in the bill of parcels, shall be immediately reported in the bill of parcel to be returned to the courier.

4.5 Any problem concerning the integrity of the products received, their number and completeness should be reported within 7 days from the relevant delivery, in order to allow VALENTINO to proceed with the necessary verifications. Please note that such communication timeframe does not affect Customer’s statutory warranty and withdrawal rights.

4.6 All Products come with an identification tag attached with a disposable seal. Customer shall not remove the tag or seal from the purchased Products should he/she wish to return the same.

5. Pick up in Boutique Service

5.1. If indicated on the order form as an option, Customer may decide to personally collect the products, rather than having them dispatched to him/her, directly at one of the VALENTINO boutiques that have adhered to the “pick up in boutique” service (for more information please see here).

5.2. A complete list of such retail stores can be found on the Website. In that case, Customer will receive an email informing him/her that the product has arrived at the retail store and is ready for collection within 15 (fifteen) days from the date on which the email was received (For all information relative to this service please read the ‘pick up in boutique’ in the ‘boutique services’ area of the customer care page).

5.3. Since no payment can be made at the boutique, cash on delivery is not applicable to products purchased according to such procedure.

6. Returns

6.1 Customer is entitled to withdraw from the purchase agreement for any reason, without penalty and without the need to give any explanation, within 14 (fourteen) days after the date of delivery of the products.

6.2 Customer may exercise the right of withdrawal set forth in art. 6.1 above (i) by filling in the specific online return form or (ii) by an unequivocal written communication to the address indicated in the return form included in the package of the delivered products (each one hereinafter the “Return Form”).VALENTINO will confirm that the Return Form has been properly received by sending an email message to the address notified by the Customer.

6.3 In the event of withdrawal, Customer shall dispatch the goods back to VALENTINO within 14 (fourteen) days from the date on which the above notice was submitted, following, at his/her discretion, one of the following modalities:

6.3.1 Send the product/s to be given back to the address expressly referred to in the Return Form by means of the courier indicated by VALENTINO in the Return Form. Products may be shipped by using the pre-printed and pre-paid label enclosed in the package in which the products were shipped. Such means of redelivery is on the Seller's exclusive cost. Please contact UPS (or visit their site: www.ups.com) to organise pick-up;

6.3.2 Send of the product/s to be given back to the address expressly referred to in the Return Form by means of the courier chosen by the Customer (in such event, the costs for the redelivery will be on the Customer's exclusive account);

6.3.3 Redelivery to the address expressly referred to in the Return Form (the Customer will give back the product/s along with the Return Form and one identity document).

6.3.4 If the Customer personally collected the products with the Pick-up in Boutique service, the product/s can be also returned to the same Boutique.

6.4 The product must be given back along with the original packaging (including the packaging materials and the documents, if any, accessories, labels, identification tags, seals, etc.) and it is to be carefully stored and used only for the time strictly necessary to verify its nature, specifications and size, and must show no signs of wear or dirt, as indicated below:

  • The right of withdrawal may be exercised only with respect to the entire purchased product, partial withdrawals (accessories, complements, etc.) are not permitted;
  • The transit of the product/s, until the Customer receives confirmation that the product has been properly returned and delivered to VALENTINO, shall be at the Customer's exclusive responsibility for the cases indicated under points 6.3.2 , 6.3.3. and 6.3.4. Therefore, if the product has been damaged during transit, VALENTINO shall inform Customer thereof in order to enable the latter to promptly send the relevant complaint to the courier and claim a refund; the product will be made available to Customer and the withdrawal notice will be cancelled;
  • VALENTINO accepts no responsibility for products damaged, stolen or lost while in transit, or, in any case, in relation to their shipping, whenever the shipping back to VALENTINO is processed according to one of the modalities indicated under points 6.3.2, 6.3.3 and 6.3.4.

6.5 VALENTINO shall refund to the Customer the whole amount already paid by the latter, within 14 (fourteen) days from the date of the withdrawal. VALENTINO may withhold the refund until the returned product is properly received by VALENTINO or until Customer demonstrates that the product has been correctly returned, whichever is earlier.

6.6 Unless otherwise agreed by the parties, the amount initially charged to Customer will be re-funded using the same means of payment used by Customer in the initial transaction. In case of cash on delivery payment, the amount initially paid will be refunded by a bank transfer on the bank details indicated by the Customer on the Return Form. In any case, no amount shall be charged to Customer in relation to the refund.

6.7 Once the products are received, VALENTINO will check them in order to verify that they are consistent with the terms and conditions set forth in this clause and, should the results of such verification be negative, it shall inform Customer by email that the value of the returned products is reduced due to Customer’s failure to comply with the conditions mentioned above. By the same email, VALENTINO shall also notify the amount that it will deduct from the amount to be refunded, unless Customer elects to have, at its own expense, the products sent back to him/her in the same conditions in which they were returned to VALENTINO.

6.8 In the event that the right of withdrawal is forfeited (for example when the product is returned damaged when the same has been sent through a courier chosen by the Customer), VALENTINO shall send back to Customer the purchased product, charging the latter with the relevant shipping costs and, if already refunded, the price of the product.

6.9 For more information on the products return policy (including the refund) and exchange service, please see here.

7. Warranties

7.1 All products sold by VALENTINO are covered by the lack of conformity guarantee, as provided by the applicable law. To benefit from the guarantee, Customer must keep the relevant invoice, or receipt of payment, together with the bill of parcels.

7.2 The warranty for lack of conformity will be applicable only if the product has been used correctly, in compliance with its intended purpose and in accordance with the use and washing instructions contained in and/or furnished with the product.

7.3 Please note that products must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of the product a Customer's legal rights entitle him/her to ask VALENTINO for some remedies or for the refund as specified by said law.

8. Claims and queries

8.1 Any claim or query can be sent to VALENTINO at the following addresses: Via Turati 16/18, 20121 Milano, Italy, or writing to the Customer Care.

9. Privacy

9.1 Where VALENTINO collects personal data from Customer during the placement of an Order, such personal data shall be processed by VALENTINO for the purpose of completing the Order and in compliance with applicable data privacy laws and VALENTINO'S Privacy Policy.

10. Applicable Law

10.1 To the extent permitted by the applicable laws, the sale agreement under these Conditions and its performance are governed by Italian Law, without giving effect to the conflicts of law provisions thereof or the United Nations Convention on Contracts for the International Sale of Goods. Any dispute that may arise out of or in relation to the agreement shall be submitted to the competent court of the place where Customer resides.

11. Amendments and updates

11.1 The General Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Conditions of Sale shall be effective as of the date of publication on the Site for sales made from the date of their upload on the Website.

Last update version: 1 January 2021