Shipping Times and Costs
The total you pay when you complete your order already includes all duties and taxes owed to local authorities. You will not need to pay any further fees when the package is delivered.
UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our Italian warehouse, approx. 2-3 business days from order date.
Starting from 1 July 2022, for all orders placed on valentino.com, you are required to register with Taiwan Customs Authorities.
To prevent any unnecessary delays with your order, please ensure you register your local mobile phone number in the E-Commerce Customs Clearance Platform, or by using the EZWAY app (available on Android and iOS).
Visit the official Customs Administration website for more information.
Our warehouses are closed for these Holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.
Unfortunately, it is not possible to choose a specific date and time. You can try to contact the UPS at www.ups.com directly to organize a possible delivery date.
You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow Your Order page.
If you are a registered user, you can find all information related to the order in your My Account page.
Don't have an account yet? Register now to enjoy exclusive services.
If your order has not been delivered within the estimated period, we suggest that you:
- Check the status of your order: in the Orders section of My Account as a registered user or from the Follow Your Order page by entering the Order Number you recieved in the Shipping Confirmation email
- Check that the address indicated for the delivery is correct. In the case of a missed delivery please contact UPS at www.ups.com.
For further assistance, contact us, we will be happy to assist you.
We ship all orders from our warehouses in Italy and from selected boutiques.