COMPLEMENTARY SHIPPING & RETURNS

customerCare CUSTOMER CARE storelocator STORE LOCATOR STORE LOCATOR

SEARCH

MUST HAVES WOMAN

MUST HAVES MAN

Item Added to Wish List
View your Wish List

Do you need to contact us?

Contact us by email

RETURN POLICY

Print

You can request a return for any item purchased on Valentino.com within 30 days from delivery.

 

ONLINE RETURN

 

- Please complete the online Return Form within 30 days from delivery

- The return package must be shipped back following the instructions provided in the "Shipping A Return" section

- The items must be in their original condition (not worn, washed, modified or damaged in any way), with all tags attached and including any accessories or dedicated packaging

- The items must be sent from the same Country where they were delivered

- Items marked as Final Sale (such as Fragrances and Customized items) cannot be returned or exchanged

- You can choose the shipping service you prefer. Return shipping is at the customer's expense

- Please note any shipping fees, or additional duties and taxes paid at delivery, are not refunded

 

Returned items will be verified before issuing a refund. Items which do not meet the guidelines described above cannot be accepted.

For further information on the conditions for exercising your right to return, please see our Terms of Sale.

Do you need to contact us?

Contact us by email

loading logo