In addition to warranty and other applicable rights provided by law, Valentino Singapore Pte. Ltd is pleased to offer to its customers a right of return pursuant to the following terms and conditions.
The return of a product, purchased in a Valentino store managed by Valentino Singapore Pte. Ltd in Singapore, may be requested within 14 days from the date of purchase, by bringing the product with its proof of purchase to one of the following stores:
- MARINA BAY SANDS SINGAPORE, 2 BAYFRONT AVENUE, SHOP B1–16/17, THE SHOPPES AT MARINA BAY SANDS, SINGAPORE 018972
- SINGAPORE ION ORCHARD, 2 ORCHARD TURN SHOP 01–08, ION ORCHARD SINGAPORE 238801
When exercising the right of return in accordance with this policy, the customer can alternatively opt to:
1) receive a store credit corresponding to the amount paid for the purchase to be used only in the Valentino’s stores listed above for the purchase of products, or
2) request a refund of the amount paid for the purchase, to be made via the same means used for payment.
In case the store credit is chosen, in no circumstance may such credit be wholly or partially converted into cash following to its issuance.
The products must be returned in perfect and sellable condition, with the original packaging (including any accessories, labels, tags, maintenance instructions, seals, etc.), without any indications of having been worn except for the purpose of examining their nature, characteristics and size according to the ordinary care, free from any signs of use or dirtiness.
