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Terms and Conditions of Sale

Legal Area Terms and Conditions of Sale

Terms and Conditions of Sale

The products marketed on the www.valentino.com website (hereinafter, the “Website”) are sold and invoiced by VALENTINO S.p.A. a company having its registered office in Via Turati 16/18, 20121 Milano, Italy, registered with the Chamber of Commerce Industry Handicraft and Agriculture of Milan Taxpayer Identification Number, VAT and registration number with the Companies’ Registry n. 05412951005 (“VALENTINO”).

For any information on purchase orders, deliveries and, more in general, purchases, please go to the Customer Care area, where you will find more detailed information. For further assistance contact VALENTINO Customer Care.


1. Acceptance of the general conditions of sale and closing

1.1 These general conditions of sale define the basic rules for placing orders and selling apparel, bags, shoes and accessories on the Website, which is owned by VALENTINO.

1.2 VALENTINO offers for sale on www.valentino.com the products to end consumers, namely, to persons over than 18 years old who buy them for reasons unrelated to the activities, if any, carried by said persons for business, entrepreneurial or professional purposes (“Customer”). VALENTINO reserves therefore the right not to process orders placed by persons other than the "Customer".

1.3 The agreement executed between VALENTINO (hereinafter also the “Seller”) and the Customer shall be deemed binding upon acceptance of the order, including partial acceptance, by VALENTINO. If the order is not accepted by VALENTINO, VALENTINO shall immediately inform Customer thereof.

1.4 By placing an order in accordance with the envisaged modalities, and with the order form made available on the Website (hereinafter, the "Order"), Customer shall read all of the indications given during the purchase procedure and shall accepts, in full, these general conditions (hereinafter, the "Conditions").

1.5 These Conditions may be printed or stored on permanent storage devices, in accordance with the applicable legislation currently in force. VALENTINO does not register the individual sale agreement relating to a specific Order and such agreement shall not be deemed as a written agreement.

As part of the technical requirements necessary to cooperate with the ICT system used by the Seller purchases, the Customer should have an active email account (email) and a device connected to the Internet.

2. How to buy the products

2.1 The products offered for sale by VALENTINO are only and exclusively the ones displayed on the Website when the Order is placed, as described in the relevant product information sheet. 
It remains in any case understood that, since the images included in the product information sheet are provided for information purposes only and may not be representative of all of the specifications of the product, colours and sizes may differ on account of the differences in screens and systems used by customers for accessing the Website.

2.2 Customer can place an order by duly filling-in the order form made available on the Website and send it in accordance with the indications provided in the Website, after having carefully reviewed these Conditions, the product specifications, the relevant price (inclusive of all applicable taxes and charges), shipping costs (including the ancillary costs that may be incurred in case a shipping and delivery method quicker and/or different from the standard one is chosen). Before finalizing the order Customer may double check and correct the data provided in the order form on the Website.

2.3 VALENTINO will confirm that the Order has been properly received by sending an email message to the address notified by Customer without delay, but 48 hours after receiving the Order at the latest. The email will contain these General Conditions of Sale and the summary document on the Right of Withdrawal and therefore, all of the information that is already contained in the summary of commercial and contractual conditions viewed prior to making the purchase (the products' main characteristics, detailed information on the price, terms of payment, return policy and shipping costs) to enable him/her double check such information and, if necessary, immediately report incorrect data, if any.

2.4 VALENTINO may not process the Order when orders are incomplete or incorrect, or the products are no longer available. In the above cases, VALENTINO shall inform you by email that the contract has not been executed and that VALENTINO has not carried out your Order specifying the reasons thereof. If the products displayed on the Website are no longer available at the time of your last access and once the Seller has received your Order form, the same shall inform you of the unavailability of the ordered products as soon as possible. If the order form has been sent and the price has been paid for items that are no longer available, the Seller will refund, without undue delay, the amount paid for those items and the contract between the parties will consider to have been terminated.

2.5 VALENTINO shall confirm acceptance of the Order and execution of the sale agreement in reasonable time, but until the delivery of the products at the latest.

3. Price and Terms of payment

3.1 By placing an order Customer explicitly acknowledges that in the event VALENTINO accepts the Order, Customer will be obliged to pay the respective purchase price.

3.2 The prices indicated on the Website are inclusive of taxes and VAT, when applicable. Customer shall be informed in advance of shipping costs or fees, if any, through the Website.

3.3 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form, such as Credit or Debit Card, PayPal or other specific payment procedures as indicated within the Website on a case by case basis. Under no circumstance will costs that are higher than those effectively incurred by the Seller be charged, in relation to your previously selected payment method.

3.4 In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent by encrypted protocol to Banca Sella or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by the Seller except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police.

3.5 Under no circumstances and at no stage of the payment process, the details of the credit card of Customer will be disclosed to VALENTINO because such details will be directly sent, in a secure manner, to the website of the financial institution in charge of the transaction. Since none of such data will be stored in VALENTINO’s files, VALENTINO will not be liable for fraudulent and unlawful uses, if any, made by third parties of the Customer’s credit card during the payment procedure.

3.6 The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped. In case of cash payment, the price will be paid at the delivery. In case of pre-orders, please see the specific procedure at linking here.

4. Delivery of the products and relevant expenses

4.1 VALENTINO, its suppliers and its logistics service providers shall deliver the products purchased by Customer at the address indicated by the latter in the Order, at the cost specifically indicated in the Website before the Order is confirmed. For specific information on the shipping options, please see here. For details of shipping costs please refer to the Order.

4.2 For reasons not directly attributable to VALENTINO, the delivery times could be slightly different to what indicated on the Order. To confirm the delivery of the products, the Customer shall sign the relevant receipt provided to him, having checked that:

4.2.1 the number of items delivered corresponds to the number indicated in the bill of parcels.

4.2.2 the packaging is intact, not damaged or wet, and, in any case, unaltered, including the sealing material (sellotape or metal strapping seals).

4.3 Any damage detected in the packaging and/or the product, and any discrepancy found in the number of items or in the indications contained in the bill of parcels, should be immediately reported in the bill of parcel to be returned to the courier.

4.4 Any problem concerning the integrity of the products received, their number and completeness should be reported with no delay from the relevant delivery in order to allow VALENTINO to proceed with the necessary verifications. Please note that such communication timeframe does not affect Customer’s statutory warranty rights.

4.5 All Products come with an identification tag attached with a disposable seal. Customer shall not remove the tag or seal from the purchased Products should he/she wish to return the same. Removing the tag or seal from the purchased Products shall not in any way limit the Customer´s right to return the Product.

5. Pick up in Boutique Service

5.1. Customer may decide to personally collect the products, rather than having them dispatched to him/her, directly at one of the VALENTINO boutiques that have adhered to the “pick up in boutique” service (for more information please see here).

5.2. A complete list of such retail stores can be found on the Website. In that case, Customer will receive an email informing him/her that the product has arrived at the retail store and is ready for collection within 15 (fifteen) days from the date on which the email was received (For all information relative to this service please read the ‘pick up in boutique’ in the ‘boutique services’ area of the customer care page).

5.3. Since no payment can be made at the boutique, cash on delivery is not applicable to products purchased according to such procedure.

6. Returns

6.1 Customer is entitled to withdraw from the purchase agreement for any reason, without penalty and without the need to give any explanation, within 14 (fourteen) calendar days from the date of delivery of the products. Customer may also exercise its right of withdrawal in the period between the execution of the sale agreement and the delivery of the products.

6.2 Customer may exercise the right of withdrawal set forth in art. 6.1 above, (i) by filling in the specific online return form, (ii) by filling paper return form, or (iii) by an unequivocal written communication to the address indicated in the return form included in the package of the delivered products (each one hereinafter the “Return Form”).VALENTINO will confirm that the Return Form has been properly received by sending an email message to the address notified by the Customer.

6.3 In the event of withdrawal, Customer shall dispatch the goods back to VALENTINO within 14 (fourteen) days from the date on which the above notice was submitted, following, at his/her discretion, one of the following modalities:

6.3.1 Send the product/s to be given back to the address expressly referred to in the Return Form by means of the courier indicated by VALENTINO in the Return Form (UPS). Products may be shipped by using the pre-printed and pre-paid label enclosed in the package in which the products were shipped. Such means of redelivery is on the Seller's exclusive cost. Please contact UPS (or visit their site: www.ups.com) to organise pick-up;

6.3.2 Send of the product/s to be given back to the address expressly referred to in the Return Form by means of the courier chosen by the Customer (in such event, the costs for the redelivery will be on the Customer's exclusive account);

6.3.3 Redelivery to the address expressly referred to in the Return Form (the Customer will give back the product/s along with the Return Form and one identity document).

6.3.4 If the Customer personally collected the products with the the Pick-up in Boutique service, the product/s can be also returned to the same Boutique.

6.4 The product is to be carefully stored and used only for the time strictly necessary to verify its nature, specifications and size, and must show no signs of wear or dirt, and must be given back under the following conditions:

  • li>The right of withdrawal may be exercised only with respect to the entire purchased product, partial withdrawals (accessories, complements, etc.) are not permitted;
  • The transit of the product/s, until the Customer receives confirmation that the product has been properly returned and delivered to VALENTINO, shall be at the Customer's exclusive responsibility for the cases indicated under points 6.3.2 , 6.3.3. and 6.3.4. Therefore, if the product has been damaged during transit, VALENTINO shall inform Customer thereof in order to enable the latter to promptly send the relevant complaint to the courier and claim a refund; the product will be made available to Customer and the withdrawal will be managed in good faith by the parties;
  • VALENTINO accepts no responsibility for products damaged, stolen or lost while in transit, or, in any case, in relation to their shipping, whenever the shipping back to VALENTINO is processed according to one of the modalities indicated under points 6.3.2, 6.3.3 and 6.3.4.

6.5 VALENTINO shall refund to the Customer the whole amount already paid by the latter, within 14 (fourteen) days from the date of the withdrawal. VALENTINO may withhold the refund until the returned product is properly received by VALENTINO or until Customer demonstrates that the product has been correctly returned, whichever is earlier.

6.6 Unless otherwise agreed by the parties, the amount initially charged to Customer will be written-off using the same means of payment used by Customer in the initial transaction. In case of cash on delivery payment, the amount initially paid will be refunded by a bank transfer on the bank details indicated by the Customer on the Return Form. In any case, no amount shall be charged to Customer in relation to the refund.

6.7 Once the products are received, VALENTINO will check them in order to verify that they are consistent with the terms and conditions set forth in this clause and whether the product was returned in orderly manner as specified in clause 6.4. Should the results of such verification be negative, it shall inform Customer by email that the value of the returned products is reduced due to Customer’s failure to comply with the conditions mentioned in the clause 6.4 above. By the same email, VALENTINO shall also notify the amount that it will deduct from the amount to be refunded, unless Customer elects to have, at its own expense, the products sent back to him/her in the same conditions in which they were returned to VALENTINO.

6.8 In the event that the right of withdrawal is forfeited, VALENTINO shall send back to Customer the purchased product, charging the latter with the relevant shipping costs and, if already refunded, the price of the product.

6.9 For more information on the products return policy (including the refund) and exchange service, please see here.

7. Right to present a claim for lack of conformity

7.1 The consumer may submit a claim within 24 (twenty-four) months from the date of delivery of the product if a lack of conformity emerges, subject to the provisions of the law.

7.2 The warranty for lack of conformity will be applicable only if the product has been used correctly, in compliance with its intended purpose and in accordance with the use and washing instructions contained in and/or furnished with the product. Please see the Return Policy and Lack of Conformity Policy.

8. Claims and queries

8.1 Any claim or query can be sent to VALENTINO at the following addresses: Via Turati 16/18, 20121 Milano, Italy, or writing to the Customer Care. The complaint handling policy of VALENTINO can be accessed here.

8.2 Upon non-compliance by VALENTINO with the terms and conditions of the contract, the Customer can rely on the legal remedies provided by law.

9. Privacy

9.1 Any personal data collected when an Order is placed, shall be processed by VALENTINO for the sole purpose of satisfying Customer’s express requests, in compliance with the legislation applicable to privacy and with the Privacy Policy available on the Website. Other processing, if any, of such data shall be carried out only with Customer’s express consent.

10. Applicable Law

10.1 The sale agreement under these Conditions and its performance are governed by Italian Law, without giving effect to the conflicts of law provisions thereof or the United Nations Convention on Contracts for the International Sale of Goods. Any dispute that may arise out of or in relation to the agreement shall be submitted to the competent court of the place where Customer resides. However, the protection afforded to the Customer by provisions that cannot be derogated from by agreement by virtue of the law applicable at the place where the Customer is domiciled remain unaffected.

10.2 Any dispute that may arise out of these Conditions, may also be settled through the Alternative Dispute Resolution scheme of the Chamber of Commerce of Milan (www.risolvionline.com).

10.3 Any dispute that may arise out of these Conditions with reference to the Czech Customers may also be settled through the Alternative Dispute Resolution scheme of the Czech Commercial Inspection (https://www.coi.cz/en/alternative-dispute-resolution-for-consumer-disputes-adr/). Please note that also the European Commission manages an Online Dispute Resolution website http://ec.europa.eu/odr dedicated to helping consumers and traders resolve their disputes out-of-court, including cross-border disputes.

11. Amendments and updates

10.4 These General Conditions of Sale come into force on February 4th 2018.

10.5 The Conditions are valid indefinitely throughout the period of the online store's operation.

10.6 These General Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Conditions of Sale shall be effective as of the date of publication on the Website. In any case the new General Conditions of Sale will be applied only to the Orders filled after the date of publication. The previous Orders and relevant purchases will be ruled by the relevant past versions of the Conditions.

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