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Customer Care

Shipping Times and Costs

Shipping Shipping Times and Costs

Shipping Times and Costs

Shipping

Express Shipping
Delivery in 4-5 working days
Place an order with Express Shipping by December 17th at 12 pm EST to get your gifts in time for December 24th.
Complimentary
Please note: during peak periods delivery times may take longer.

Delivery times begin one business day after the order is placed. Visit Follow my Order to check the most up-to-date status of your order.

You will not need to pay any extra fees or customs duties on delivery. All other fees will be calculated and added to your order total during the checkout process.

UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our Italian warehouse, approx. 2-3 business days from order date.

Our warehouses are closed for these Holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.

Unfortunately, it is not possible to choose a specific date and time. You can try to contact the UPS at www.ups.com directly to organize a possible delivery date.

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow Your Order page.
If you are a registered user, you can find all information related to the order in your My Account page.

Don't have an account yet? Register now to enjoy exclusive services.

If your order has not been delivered within the estimated period, we suggest that you:

  • Check the status of your order: in the Orders section of My Account as a registered user or from the Follow Your Order page by entering the Order Number you recieved in the Shipping Confirmation email
  • Check that the address indicated for the delivery is correct. In the case of a missed delivery please contact UPS at www.ups.com.

For further assistance, contact us, we will be happy to assist you.

We ship all orders from our warehouses in Italy and from selected boutiques.