Enjoy extra time to arrange a return during the festive season.
All orders purchased on Valentino.com or in Boutique between November 8th and December 25th, 2022 can be returned or exchanged until January 16th, 2023.
For orders placed after December 25th, our standard return policy applies.
- Fill out the Return Form by entering the Order Number present in the Shipping Confirmation email of the item(s) you wish to return or in the "Orders" section of the My Account area.
- Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
- Fill out 3 copies of the Returns Proforma Invoice that came with your parcel. Put the 3 copies in the plastic envelope and attach it to the outside of the parcel. If the forms are not complete, the package will not pass Customs and will be returned to you.
- Use the UPS Return Label included with your order for easy shipping.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
It is not possible to return fragrances that have been opened or used.
For further information on the conditions for exercising your right to return, please see the Legal Area.