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Customer Care


Shopping Ordering

Ordering on Valentino Online Boutique

It is not necessary to be registered to shop on Valentino.com. However, we recommend you create an account to be able to access exclusive areas and services dedicated to our customers.

Item search

Consult our catalogue by selecting the categories from the navigation menu and discover all of the news from the Home Page. Use filters or the internal site search to find what you’re looking for more easily.

Product information

On each product page, you will find all available sizes and colours, a description and the composition of the item. Click on the product image to zoom in and see all of the details.

How to order

  1. Select the colour and size of the item;
  2. Add to the Shopping Bag and click on «Proceed to purchase»;
  3. If you already have an account, log in, otherwise you can sign up or continue without registration;
  4. Enter your contact information and delivery address, or the boutique if the in-store pick store service is available.
  5. Choose the delivery and payment type;
  6. Check that all the information entered is correct and conclude the purchase.

If you are paying with a credit card, before completing your purchase you may be asked for a secondary authentication in order for your payment to be authorised. In this case, you will need to insert a one-time password, an SMS code, or another authentication method, in accordance with the established procedures of the credit card provider. 

After a few minutes you will receive a confirmation email with the details of your order. From this moment on our warehouse will take care of everything and as soon as the order ships we will notify you with another confirmation email.

We operate according to the guidelines of the World Health Organisation and the competent authorities and constantly ensure that hygiene and sanitary standards are respected.

Of course! You can navigate the mobile-optimised version of our website.

Unfortunately not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details. To purchase additional items, you must place a new order. To return any items please refer to our Return Policy.

We are sorry, but once an order has been confirmed, it is processed automatically and cannot be cancelled. The package can be returned as indicated in our Return Policy.

The Promotional Codes of Valentino Online Boutique give you access to exclusive offers. To receive Promotional Codes, subscribe to our Newsletter.

To take advantage of a promotion, enter the code in the appropriate field at checkout and click "Apply". Only one Promotional Code can be used for each order.

If the code doesn't work, please double check the dates of the promotion and which products and categories it can be applied to from the newsletter.

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page.

  • Mixed order consisting of currently available and pre-order items: the products will be dispatched at two different times, but you will be charged only once for the shipping fees
  • Order consisting of pre-order items with different delivery dates: the products will be shipped together on the latest estimated delivery date.

In any case, you will receive a confirmation email as soon as the package is shipped. The purchase of pre-order items can be made with Credit Card only. Once you complete your order, we will ask your bank to verify the supplied details; the validity of your credit card could be confirmed through a payment authorisation of 1 Euro.

This authorisation is not a charge: Valentino Online Boutique will charge your card only once the package is being shipped.