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Customer Care

Order Status

Shopping Order Status

Order Status

Order being prepared:
The order has been confirmed and we have already sent a confirmation email with the Order Number. 

Order has shipped:
As soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery.

It is possible to check the order status at any time by entering the Order Number in the Follow Your Order page. Registered users can also find all information related to their orders in the My Account area.

Check your spam folder and make sure that confirmation@store.valentino.com and shipping@store.valentino.com are in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications.

If this doesn't work please contact us as there may be errors with the email address you registered with.