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COMPLIMENTARY SHIPPING & RETURNS
Easy shopping on Valentino.com
Discover all the exclusive services available to you in selected Valentino boutiques
As soon as the order has been picked up by the courier we will send you a confirmation email with a tracking number to follow the delivery on the DHL website.
You can also see real-time updates in the Follow My Order page linked below by using your order number, or from your account if you were logged in during the purchase.
You can request an exchange or a return of your items within 20 days from delivery following our quick and easy return procedure.
You can find more information in the Returns and Refunds section.
Valentino offers you the possibility to pick up the items you ordered online for free in a boutique of your choice.
At checkout, please select “Pick up in boutique” as the shipping address and choose which boutique you would like your items delivered to.
You will receive an email once your order is ready for pick up. For further information, please see Pickup in boutique.
Check the availability of items online and reserve them to try on in a boutique.
Request an appointment in a boutique to discover the new collection with the dedicated assistance of our staff.
We will send you an email if the item is back in stock.
We are sorry, at the moment we were unable to fulfill your request. You can contact our customer service for more support.