SPRING 2024 WOMAN'S COLLECTION | SHOP NOW

THE NEW VALENTINO GARAVANI AND PORTER COLLABORATION | SHOP NOW

COMPLIMENTARY SHIPPING & EASY RETURNS

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SHIPPING TIMES AND COSTS

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Delivery times are approximate. Orders are shipped and delivered during business days, with the exception of local holidays and warehouse closures. Delivery may take longer under special circumstances.

 

All orders are shipped with DHL. We will send you an email with the shipment’s tracking number once the items have been dispatched.
Please note there has been a change in import regulations: all orders over €150.00 will be subject to import taxes and duties. When your parcel arrives in Turkey, you will be contacted by DHL to provide the necessary documents for customs clearance. DHL can act as your broker, or you can select a different broker at your own expense. You need to have a permanent or temporary Turkish ID to clear items through customs. For more information, we recommend contacting the relevant local authorities.

 

DHL offers multiple on-demand delivery services to ensure receiving your order is easy and effortless: you can postpone the scheduled delivery date up to 7 days, pick up the package from a DHL Service Point or Locker, or put the delivery hold for up to 30 days if you’re on vacation.

 

If your order contains more than one item, it is possible that they could be sent at different times. You will receive a tracking number for each item. In this case, the shipping fee will only be charged once.

 

You can also see real-time updates in the Follow My Order page linked below by using your order number, or from your account if you were logged in during the purchase.

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