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Customer Care

Contact us

Welcome to the Customer Care service for Valentino.

For instant answers to frequent inquiries about the Valentino Online Boutique and your online shopping experience, please browse our Customer Care topics.

For online orders enquiries, contact us by phone at our toll-free number 1 855 967 1970 - Monday through Friday from 9 am to 7 pm ET.

For all other requests send us an email using the form below and select the relevant contact reason.

Live with an expert from Maison Valentino a unique fashion experience.

Schedule an appointment with an expert from Maison Valentino to guide you in a unique shopping experience.

Contact us by email, phone or chat to book an appointment.

Our experts are available from Monday to Saturday, from 11 AM to 8 PM.

Warehouse closures

Shipping and/or delivery will not be available on the following days:

January 1st (New Year’s Day)
February 17th (President’s Day)
April 10th (Good Friday)
May 25th (Memorial Day)
July 4th (Independence Day)
September 7th (Labor Day)
November 26th (Thanksgiving Day)
December 24th (Christmas Eve)
December 25th (Christmas)
December 31st (New Year’s Eve)
Date of birth
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For all Privacy concerns please contact privacy@valentino.com.

Your personal data will be used by Valentino for purposes related to the service requested.
Valentino will not use the personal information collected for purposes other than those useful in this service.
Consult our Privacy Policy for further information.