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Boutique Services
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Payments
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Shipping
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Returns And Refunds
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Shopping
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Size Guide
-
Legal Area
-
FAQ
-
Boutique Services
BOUTIQUE PURCHASE
In addition to a customer’s legal rights, Valentino is pleased to offer customers buying in store the right to return products where the customer has changed their mind, pursuant to the following terms and conditions (“Policy”).
Under this Policy, a customer may return a product purchased in a Valentino store managed Valentino Korea Co. Ltd in South Korea within 14 days from the date of purchase, by bringing the product and the original sales receipt to one of the Valentino stores in South Korea excluding department stores.
By exercising the right of return, the customer can:
1. Exchange the product for other products not on sale, of equal or higher price, sold in the store chosen for return. If the price of the other products chosen is higher than the price of the returned product, the customer must pay the price difference, or
2. Request a refund of the amount paid for the product, to be made via the same means used for payment.
Any products being returned under this Policy must be returned intact, with the original packaging (including any accessories, labels, tags, maintenance instructions, seals, etc.) and free from any signs of dirt, damage or use.
For returns for change of mind under this Policy, no return will be accepted for:
• products not accompanied by the original sales receipt
• products not offered for sale in the store chosen for the return
• products purchased on sale
• products purchased in outlets
• products in conditions other than the original ones (including the case of tailoring) or without the original packaging, tag and maintenance instructions
• customized products
• furs and exotic products
• swimwear
• unsealed perfumes
• products for which a VAT refund has been requested
• products marked as non-returnable at the time of purchase
Nothing in this Policy affects the legal rights and remedies customers may have, such as the right to claim a refund, replacement and/or repair where the products are misdescribed, are not of satisfactory quality or not fit for purpose.
Valentino Korea Co. Ltd reserves the right to unilaterally modify these return conditions and to communicate any changes on this webpage, or through a specific notice made available in the boutique.
Customers are subject to the return conditions in force at the time of purchase.
For any further enquiries, please contact Valentino Customer Service at this number: 00 82 7076632306.