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In this section you can find the answers to the most frequently-asked questions regarding our online boutique and in-store services.
If you have any questions or require assistance, feel free to contact our Customer Care.
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Please be advised that changing your location while shopping will remove all contents from your Shopping Bag.
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This item has limited availability and the requested quantity cannot be added to the Shopping Bag
PLACE YOUR EXCHANGE ORDER
You can select the items you wish to receive in exchange for your return.
WAREHOUSE CLOSURES
Please note that the courier does not deliver on national/local holidays.
Our warehouse does not ship on the following Italian holidays.
*Orders can be placed 24 hours a day, 7 days a week.
10th April 2023
25th April 2023
1st May 2023
2nd June 2023
15th August 2023
8th September 2023
1st November 2023
8th December 2023
25th December 2023
26th December 2023
1st January 2024
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PRE-ORDER
Items you pre-order are reserved for you, and will be shipped out as soon as they are available. You can find the estimated shipping date in the item page and in your order details.
If you order products that are already in stock together with pre-order items, they will be shipped in separate packages.
The total of the pre-order items will be charged on your chosen payment method after you order in placed. Cash on delivery is not available for pre-order items.
PRE-ORDERS
Items you pre-order are reserved for you, and will be shipped out as soon as they are available. You can find the estimated shipping date in the item page and in your order details.
If you order products that are already in stock together with pre-order items, they will be shipped in separate packages.
The total of the pre-order items will be charged on your chosen payment method after you order in placed.
Product no longer available
We are sorry to inform you that the selected product is out of stock. The product may be available again, you can add it to your wishlist.
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After clicking the “PayPal” button, you will be redirected to PayPal to complete your purchase securely.
Please note that Gift options and Pick Up in Boutique are not offered in the PayPal Express Checkout.
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PACKAGING GUIDE
