Customer Care

Pick up in boutique

Valentino offers you the possibility to pick up the items you ordered online for free in a boutique.

After selecting your preferred delivery option at checkout, select "Pick up in boutique" and choose which boutique you'd like to have your order delivered to. You will receive a Shipping Confirmation email as soon as your order has left the warehouse. If your order contains more than one item, you may receive separate Shipping Confirmation emails. You will be contacted by the boutique staff as soon as your order is ready to pick up.

In order to pick up your order, you will need to bring with you:

  • Valid ID
  • Shipping confirmation email (printed or on a mobile device).

If someone is collecting an order on your behalf, they must bring:

  • Copy of your valid ID
  • Valid ID of the person collecting
  • Shipping confirmation email (printed or on a mobile device)
  • Letter of authorization.

If the item is not picked up within 15 days of delivery to the boutique, the order will be returned to our warehouse and we will issue a refund.

At the moment the service is available in the following boutiques:


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