Customer Care

Can I use my own return service?

You can certainly use a different courier than the one that delivered the package. Please send the return to the following address:

FASHION LOGISTICS INC.
RETURNS VUSA DEPARTMENT
621 US Highway 46 West
Hasbrouck Heights 07604
USA

Keep in mind that if you do not use our return label, Valentino Online Boutique is not responsible for any theft or loss during transport; therefore, we suggest you choose a trackable shipping service. If you use your own return method, no return fee will be deducted from your refund.

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