Customer Care


Shipping Times and Costs

UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our U.S. warehouses, approx. 2-3 business days from order date.

Our warehouses are closed for these Holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.

If your order contains more than one item, it is possible that they could be sent at different times. You will receive and Shipping Confirmation email for each item, with its corresponding summary.
In this case, the shipping fee will only be charged once.

Shipping Restrictions

At this time we are unable to ship orders to General Delivery, P.O. Boxes, APO, FPO and U.S. Territories. Orders made to any of these addresses will be canceled.

The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically canceled. Please select the correct country site for your order from the link in the corner of every page.


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Pick up in boutique

Valentino offers you the possibility to pick up the items you ordered online for free in a boutique.

After selecting your preferred delivery option at checkout, select "Pick up in boutique" and choose which boutique you'd like to have your order delivered to. You will receive a Shipping Confirmation email as soon as your order has left the warehouse. If your order contains more than one item, you may receive separate Shipping Confirmation emails. You will be contacted by the boutique staff as soon as your order is ready to pick up.

In order to pick up your order, you will need to bring with you:

  • Valid ID
  • Shipping confirmation email (printed or on a mobile device).

If someone is collecting an order on your behalf, they must bring:

  • Copy of your valid ID
  • Valid ID of the person collecting
  • Shipping confirmation email (printed or on a mobile device)
  • Letter of authorization.

If the item is not picked up within 15 days of delivery to the boutique, the order will be returned to our warehouse and we will issue a refund.

At the moment the service is available in the following boutiques:


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