You can request to return items within 15 days from the date you received your parcel.
Before you return your item, make sure that the items are in the same condition you received them in, with the identification tag and seal still attached.
For more information, consult our Returns and Refunds section.
We reserve the right to refuse late returns or items that are not in the same condition you received them in.
For the return process, enter the order number that can be found in the the Shipping Confirmation email of your items or in the “My Orders” section of My Account.
All orders placed and delivered between 18 November and 23 December may be exceptionally returned until 7 January.
Orders delivered after 23 December follow the ordinary return policy.