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PLACE YOUR EXCHANGE ORDER
You can select the items you wish to receive in exchange for your return.
WAREHOUSE HOLIDAYS
Shipping and/or delivery will not be available on the following days and on local holidays.
*Orders can be placed 24 hours a day, 7 days a week.
February 23 (Emperor’s Birthday)
March 21 (Vernal Equinox Day)
May 3 (Constitution Memorial Day)
May 4 (Greenery Day)
May 5 (Children’s Day)
July 17 (Marine Day)
August 11 (Mountain Day)
September 18 (Respect for the Aged Day)
October 9 (Sports Day)
November 3 (Culture Day)
November 23 (Labor Thanksgiving Day)
Every Saturday & Sunday
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PRE-ORDER
Items you pre-order are reserved for you, and will be shipped out as soon as they are available. You can find the estimated shipping date in the item page and in your order details.
If you order products that are already in stock together with pre-order items, they will be shipped in separate packages.
The total of the pre-order items will be charged on your chosen payment method after you order in placed.
PRE-ORDERS
Items you pre-order are reserved for you, and will be shipped out as soon as they are available. You can find the estimated shipping date in the item page and in your order details.
If you order products that are already in stock together with pre-order items, they will be shipped in separate packages.
The total of the pre-order items will be charged on your chosen payment method after you order in placed. Cash on delivery is not available for pre-order items.
Product no longer available
We are sorry to inform you that the selected product is out of stock. The product may be available again, you can add it to your wishlist.
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Please note that Gift options and Pick Up in Boutique are not offered in the PayPal Express Checkout.
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