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You can request a return within 14 days from the date you received your order.


Please complete the Return Form to receive the instructions for return shipping.

If you prefer you can return the items to our Ginza or Omotesando stores, and we will process the return from the store to our warehouse on your behalf.

Kindly verify that the items are in their original condition, with all tags still attached.

For more information, please read our  Return policy


We reserve the right to refuse late returns or items that are not in the same condition you received them in. Please note Customized products and Fragrances are final sale and cannot be returned or exchanged.


You can find your Order Number in the confirmation emails you received, or in your account if you placed your order while logged in.

Your order has not been found: please check the Order Number and make sure you are on the correct Country/Region site.

The products in this order cannot be returned.

You can no longer return items from this order

You have already filled our the Return Form for this order. Please check the Order Number you entered.

Your order has not been delivered yet

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