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Welcome to the Customer Care service for Valentino.

For instant answers to frequent enquiries about the Valentino Online Boutique and your online shopping experience, please browse our Customer Care topics.

Contact us for any questions by calling +39 02 91527503. We are available Mon-Fri from 9 a.m. to 7 p.m. GMT.

You can also contact us by email filling in the form below.

Warehouse closures

Please note that the courier does not deliver on national holidays.
Our warehouse does not ship on the following Italian holidays:


1 January (New Year's Day)
6 January (Epiphany)
22 April (Easter Monday)
25 April (Liberation Day)
1 May (Labor Day)
2 June (Republic Day)
15 August (Assumption of Mary)
1 November (All Saints)
8 December (Feast of the Immaculate Conception)
25 December (Christmas Day)
26 December (St. Stephen's Day)
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For all Privacy concerns please contact privacy@valentino.com.

Your personal data will be used by Valentino for purposes related to the service requested.
Valentino will not use the personal information collected for purposes other than those useful in this service.
Consult our Privacy Policy for further information.