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Contact us

Welcome to the Customer Care service for Valentino.

For instant answers to frequent enquiries about the Valentino Online Boutique and your online shopping experience, please browse our Customer Care topics.

For online orders enquiries, send us an email using the form below and select the relevant contact reason.

A new service, from us to you.

Valentino has reopened and we look forward to welcoming you to our Sydney Westfield boutique and Chadstone Melbourne Boutique.

At Valentino we value your health and safety, and are implementing safety distancing measures and are limiting the number of clients in the boutique at one time. We have also made home shopping a possibility, whenever you need.

Send a WhatsApp message to our local Fashion Expert on +61409280682 for Sydney Westfield or +61417294599 for Chadstone Melbourne to receive your favourite pieces at home.

Warehouse closures

The Italian Warehouse will be closed on:

January 1st
January 6th
April 13th
April 25th
May 1st
June 2nd
August 15th
8 September
November 1st
December 8th
December 25th
December 26th

Shipping and/or delivery will not be available on the following days:

1 January
25 January
27 January
28 January
4 April
10 April
11 April
13 April
30 April
1 May
25 June
1 July
1 October
2 October
7 October
26 October
25 December
26 December
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For all Privacy concerns please contact privacy@valentino.com.

Your personal data will be used by Valentino for purposes related to the service requested.
Valentino will not use the personal information collected for purposes other than those useful in this service.
Consult our Privacy Policy for further information.